As of July 2023, single and multiple refund operations within the Fabrick Dashboard will be eligible for Strong Customer Authentication (SCA).

It is a two-factor authentication procedure provided for in the Second European Payment Services Directive (PSD2) through Delegated Regulation (EU) 2018/389, aimed at verifying the identity of the user executing the operation.

Two-Factor Authentication on refunds in Dashboard

During a single or multiple refund operation, when clicking on “Refund”, a security authentication may be requested.

This authentication must be performed using the following factors:

1. One Time Password (OTP) code:

Code sent via SMS to the telephone number provided in the Fabrick Dashboard profile of the user performing the refund. For more information on the duration of the OTP and instructions in case of non-receipt, please consult the FAQ Two-Factor Authentication (2FA) and Fast login.

2. Login Password:

The login password to the Fabrick Dashboard of the user performing the refund.

When will SCA be requested during a refund?

The two-factor authentication procedure may be required in case of single and multiple refunds exceeding the regulatory risk thresholds.

Refund operation that do not fall into this category will follow the normal procedure.