SupportFabrick DashboardPayment management: cancellation, capture and refund

Payment management: cancellation, capture and refund

To manage a payment, for example to capture or refund it, you need to:

  • click on the 3 dots to the right of the payment
  • select the action you want

The actions available for payments are the following:

  • Cancellation
    To cancel a payment you can select a specific date or proceed with an immediate cancellation.
  • Capture
    You can partially capture a payment, specifying the amount and the date. You can check the box "Total amount" in case of a full capture and/or "Instant capture" to proceed immediately with the desired action.
  • Refund
    Just like with the capture, the refund can be total or partial, immediate or deferred.
  • Multiple refund
    It is possible to make multiple refunds of payments (refund several payments all at once), by selecting two or more payments with the status "Captured" from the payment list: the selection of the amounts activates the "Actions" button, located at the top right of the list, via which you can proceed with the multiple refunds by clicking on "Refund".

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